Keep In Touch

Automatically surfaces contacts you haven't communicated with in a while, based on label-specific day thresholds. Helps you maintain relationships by flagging people who may need a follow-up. Each label can have its own outreach threshold (e.g. 7 days for "Hot Leads", 30 days for "Customers", 90 days for "Partners"). When a contact exceeds the threshold with no WhatsApp messages in either direction, they appear in the Keep In Touch list with a quick-send box.

Where to find it

📍 Sidebar → Keep In Touch (ScrollText icon)

How to use

1. Go to Labels and create (or edit) a label like "Customers".
2. In the label settings, set the "Outreach threshold (days)" — for example,
3. Apply the label to relevant conversations.
4. Open Keep In Touch from the sidebar.
5. Any labeled contact with no WhatsApp messages for the threshold period appears here.
6. Type a quick message and hit Send, or click the contact name to open the full conversation.
7. Click ✕ to permanently dismiss a contact from the list.

Related features

• Labels
• Contacts
• Scheduled Messages
• Campaigns / Broadcasts

FAQ

• How does Keep In Touch work?
• How do I set up follow-up reminders for labels?
• How do I know which customers I haven't spoken to?
• What is the outreach threshold?
• How can I follow up with silent contacts?
• How do I configure Keep In Touch?
• What happens when a contact turns red in Keep In Touch?