AI Sends Approval Queue
At a glance
| Location | Spun Tools → Automate → AI Sends (also a sidebar AI sends button while items wait); per contact, the AI Sends section of the chat's contact panel |
| Plan | All plans, including the free tier |
| Related features | 3 |
A review queue for messages an AI assistant wants to send on your behalf, so nothing an AI writes reaches a customer without a person agreeing to it. Requests arrive from a connected AI app or from Weave and wait with the recipient, the full text, any attachment, and the source they came from. A connected AI can also send an image or document from a public https link: Spun downloads the file itself from that link, checks that it really is an allowed image or document and within the size limit, and every such send still waits for your approval like any other attachment, with the card showing the file name, size, type and the site the file came from. The link must be reachable from Spun's servers (a public web address or a public share link); a picture pasted into or generated inside the AI app has no public link and cannot be sent that way. If your AI cannot reach the file by a link, it gives you a drop link, valid for 10 minutes for one file: open it, upload the file there and tell your AI you are done, and it finishes the send. The drop page states the size limit of that link; if your file is larger, ask your AI for a new link with a larger limit. Reading is separate from sending: a connected AI app reads your inbox through read-only tools (conversations and messages, media, the text of PDF and Office documents, and the voice notes of a chat with their senders and transcripts, contacts, labels, campaigns, tasks, team, groups, staff and group activity statistics, calendar), each unlocked by its own read permission on the API key, and a read never sends anything. Each one passes an outbound safety review before you see it, and anything suspicious is shown with the reason in plain language: a recipient who is not part of the conversation, a first-ever direct message to someone met only in a shared group, an unusual number of links, a sending pattern that looks like a broadcast, or content that appears to follow instructions planted inside the chat. You can approve and send, edit the wording first and send it as yourself, reject it with a reason, or discard a draft, and a queue that has been flooded can be cleared in one action. Approving a scheduled request sends it at its time, and approving during quiet hours holds it until quiet hours end. Requests nobody acts on expire instead of sending late, and a request whose recipient has replied since it was drafted is flagged before you approve it. The same queue also holds a message a pipeline automation wanted to send and could not: it is marked as coming from an automation and carries the reason and what can be done about it. Where the reason is that there is no record of that person ever writing to you, the card says it cannot be sent from here and approving it is refused, because starting that conversation is something a person does by opening the chat and writing themselves. A History tab records what was approved, rejected, edited or expired and who did it, and the menu entry carries a badge with how many items are waiting. Approving requires the same permission the inbox requires to send a message, and an org can restrict approvals further.
How to use
- Open the Spun Tools menu and choose AI Sends; the badge shows how many are waiting.
- Read the request: recipient, message, attachment, and where it came from.
- Check any safety note on the card before deciding.
- Press Approve and send, or Edit to change the wording and send it as yourself, or Reject to refuse it with a reason.
- Use Discard for drafts you do not want, or Discard all to clear a flooded queue.
- Open the History tab to see what was already handled and by whom.
- To see the AI sends for one person, open their chat's contact panel: the AI Sends section lists what waits and what already happened for that contact, and opens the queue.
Related features
FAQ
- Where do I approve messages my AI assistant wants to send?
- Can I edit an AI message before it goes out?
- What happens if nobody approves an AI send?
- Why was an AI send flagged as suspicious?
- Who is allowed to approve AI sends?
- Why is a pipeline automation message in my AI Sends queue?
- Why can I not approve a blocked automation message?
- Where can I see the AI messages sent to one contact?
- Can my AI send a picture or a document from a link?
- Why can my AI not send an image I pasted into it?