Spun Documentation

Welcome to the Spun documentation. Browse features below or use the search bar to find what you need.

Features

💬 Messaging & Communication

• WhatsApp Setup — Connect your WhatsApp number to Spun by scanning a QR code. This is the first step to using the inbo…
• Labels — Color-coded tags to organize WhatsApp conversations, contacts, and groups. The Labels Manager has 7 …
• Contacts — View and manage all your WhatsApp contacts. Add custom fields, notes, and tags. Import/export contac…
• Starred Messages — Star important messages to find them later. Works like a bookmark for key conversations.
• Quick Replies — Pre-written message templates you can send with a shortcut. Save time on repetitive responses.
• Scheduled Messages — Schedule messages to be sent at a future date and time. Great for reminders and follow-ups.
• Spun Chat — Spun Chats is the built-in messaging platform — separate from WhatsApp. No WhatsApp connection neede…
• WhatsApp Channels (Newsletters) — Manage WhatsApp Channels (newsletter-style broadcast channels). View channels you own and channels y…
• WhatsApp Status / Stories — View and post WhatsApp Status updates (stories) directly from Spun. Post text, images, or audio stor…

🤖 AI & Automation

• AI Compose — AI-powered message writing assistant. Helps you draft, rewrite, or translate messages in the chat co…
• AI Summarize — Get an AI-generated summary of a conversation. Useful for catching up on long chats.
• AI Translate — Translate messages to any language using AI. Works on incoming and outgoing messages. For per-chat a…
• Smart Replies — AI-suggested quick responses based on the conversation context. One-click to send.
• Auto-Replies — Automatic responses triggered by keywords, time of day, or new conversations. Set up away messages, …
• Chat Flows — Visual drag-and-drop conversation flow builder. Create multi-step automated conversations with butto…
• AI Chatbot — AI-powered chatbot that can answer customer questions using your knowledge base. Powered by your AI …
• Autopilot (Auto-Campaigns) — AI-powered intent classification and auto-response system. Autopilot evaluates incoming messages aga…
• Proactive Bots — AI-powered outbound bot builder for creating automated proactive campaigns. Build bot templates with…
• Automations — System activity feed showing all automated actions that have fired across your workspace: auto-repli…

📢 Campaigns & Outreach

• Campaigns / Broadcasts — Send bulk WhatsApp messages to multiple contacts at once. Use templates, schedule sends, and track d…
• Segmentation — Create dynamic contact segments based on labels, activity, custom fields, and more. Use segments for…
• Smart Links (Entry Links) — Create branded short links (go.spun.com/your-slug) that start WhatsApp conversations with pre-filled…
• Keep In Touch — Automatically surfaces contacts you haven't communicated with in a while, based on label-specific da…
• Coaching / Tip Groups — Create and manage coaching content sequences (tip groups) that automatically send tips, lessons, or …
• Facebook Lead Ads Integration — Connect Facebook Lead Ads to Spun to automatically receive leads from Facebook ad campaigns. New lea…

👥 Team & Collaboration

• Team Members — Invite team members to your Spun workspace. Assign sharing roles via the Share Wizard: Viewer (read-…
• Share Access (Share Wizard) — A unified wizard for inviting team members and sharing inbox access. The wizard follows 4 steps: **W…
• Sprint Mode — Timed focus mode that suppresses new message notifications and chat list refreshes so you can concen…
• Cross-Org Connections — Connect with other Spun organizations for consent-based direct messaging. Send connection requests t…

📊 Productivity & Analytics

• Tasks — Create and manage tasks linked to conversations. Set due dates, assign to team members, and track co…
• Alarms / Reminders — Set time-based reminders for conversations. Get notified to follow up with a contact. Also includes …
• Payment Reminders — Automated payment reminder messages sent to contacts on a schedule. Track payment status.
• Dashboard — Overview of your inbox metrics: message volume, response times, team performance, and conversation t…
• Call History — View all WhatsApp voice and video call logs. See call duration, direction, and timestamps.
• Daily Summary — AI-generated daily summary widget on the Dashboard that recaps your inbox activity: key conversation…

🎥 Calls & Video

• Phone Calls (VoIP) — Make and receive phone calls directly from Spun using VoIP. Includes click-to-call from any chat, ca…
• Group Calls — Group video and audio calls with screen sharing, recording, in-call chat, and guest invite links. Po…
• Translation Rooms — Real-time multilingual video/audio rooms where each participant speaks their own language and hears …
• Voice-to-Voice Translation — Send and receive voice messages in different languages with real-time translation. Record in your la…

🧩 Extensions & Integrations

• Extensions / Marketplace — Browse and install extensions from the Spun marketplace. Extensions add extra functionality to your …
• Webhooks — Connect Spun to external services via webhooks. Trigger actions in other tools when events happen in…
• Developer Portal — Build and publish your own extensions for the Spun marketplace. Access API documentation and develop…
• CRM Sync — Connect your CRM to Spun for two-way contact and conversation sync. Currently supports HubSpot (…

⚙️ Settings & Account

• Settings — Settings is the main configuration hub for your Spun workspace. It contains 17 tabs:
• Plans & Billing — Spun offers multiple plans:
• AI Token Top-ups — Purchase additional AI tokens as one-time top-up packs when your monthly allowance runs out. Tokens …
• PII Redaction / Safety Settings — Comprehensive privacy and safety controls for your Spun workspace.
• Shabbat Mode — Automatically locks the inbox during Shabbat and Jewish holidays based on your location. Shows a pea…
• Onboarding & Getting Started — Guided onboarding checklist with milestones to help new users set up their Spun inbox. Tracks progre…
• Affiliate Program — Earn commissions by referring new users to Spun. Get a unique referral link, track signups, and earn…

Other

• Groups & Communities — Manage your WhatsApp groups and communities from a central hub. Has 2 tabs:
• Weave AI Assistant — Built-in AI assistant that can answer questions about Spun features, help with tasks, look up conver
• Chat Language & Voice Settings — Per-chat language and voice configuration panel accessed from the globe icon in the chat header. Has
• Auto-Transcription — Automatically transcribes incoming voice messages to text so you can read them instead of listening.
• Multi-Language Interface — Spun supports 28+ interface languages with full RTL (right-to-left) support for Hebrew, Arabic, and
• Momentum (Engagement Scoring) — Engagement scoring and analytics system that tracks your communication momentum with contacts. Shows
• Saved Filters — Save custom chat list filter combinations for quick access. Filters can include labels, read/unread
• Knowledge Base — Upload documents, FAQs, and custom knowledge that the AI chatbot and Weave assistant can reference w
• File Sync — Automatically sync and back up WhatsApp media files (images, videos, documents, voice messages) to c