Plans & Billing

At a glance

Location	Settings → Plan & Usage
Plan	All plans, including the free tier
Related features	3

Spun offers multiple plans:

WhatsApp Inbox Plans:

1. Free Trial - try Spun with a generous AI token allowance; the current trial length is shown on the signup page and in Settings → Plans (the plan name there always carries the live duration). Note: the trial does NOT unlock all features - inbox sharing (Team Inbox) is disabled and translation rooms are limited to 2 participants.
2. Pro - the entry paid plan, and it already includes EVERY feature: AI chatbot, voice translation, coaching, CRM sync, knowledge base, file sync, transcription, PII redaction, Self Proxy, all extensions, and Team Inbox with both full and partial/scoped access (Viewer, Team Member, Manager roles).
3. Max - the same complete feature set as Pro, in two sizes (Max 10x and Max 40x) for teams that need a larger monthly AI token allowance, more storage, and longer message history.

Every paid plan can do everything. Features are NOT tiered any more: there is no feature a Max plan unlocks that Pro lacks. The paid plans differ only in capacity - monthly AI tokens, storage, how far back message history is kept, and the price of adding extra WhatsApp numbers. When someone asks which plan they need, ask about their expected AI usage and history requirements, never about which features they want.

Team members are unlimited and free on every plan that includes Team Inbox - per-seat billing has been retired; there are no per-seat fees.

Spun Chat Free Tier: Use Spun Chats without WhatsApp — free messaging, free AI token allowance, and token packs available for purchase.

PERISHABLE FACTS RULE: exact prices, token amounts, retention periods, storage sizes, participant caps, and the plan names themselves change over time and are NOT listed here. For current numbers, direct users to the live plan comparison table (Settings → Plan & Usage) or spun.com/pricing, or use the billing/plan actions, and never state remembered figures.

Token meter (Plan & Usage): The Settings → Plan & Usage tab is visible to EVERY role, not just admins. It shows the current period's AI token usage with a reset countdown, included vs bonus vs promo tokens shown separately (bonus carries over, promo expires at reset), burn rate with a projected run-out date range (or an honest "not enough history yet" note), a by-feature usage breakdown with a Manage link per row into AI settings (labeled as estimates), a voice call-out when voice features drive 30%+ of usage, other lines of a parent account that are running low (with a switch-line shortcut), and a bar chart of recent periods. There is also a resting one-line meter in the account menu ("AI Tokens: 34% used · resets Sep 1") for all roles, and a small amber/red pill next to the org switcher that appears only when tokens run low. Purchase, coupon, plan-change, subscription and billing-history controls are admin-only; members see usage read-only. Guests working in a shared inbox (sharees) see only whether AI is active/low/paused for the line, never the owning org's balances or numbers. On iOS the full meter is visible but purchases are only available in the web app (there are no buy buttons on iOS).

Trial calibration: the trial doubles as a fit-measurement week. On the plan selection page and on the trial-ended prompt, admins see their measured trial burn ("In your trial you used ~42K AI tokens and ~55 voice minutes over 7 days"), the pace projected to a month, and which plan's monthly inclusion covers it - the matching plan is marked "Recommended for you". When the trial was too thin to project from (fewer than 4 active days or very few AI actions), the recommendation carries an explicit "estimate based on limited trial use" label. Trial accounts are always offered a plan UPGRADE, never token top-up packs - packs are for paying customers.

Additional features: First-time buyers can apply coupon codes for discounts and bonus tokens (admins only). All plans support token top-up packs for additional AI usage. The plan comparison table in Settings → Plan & Usage shows a detailed feature-by-feature breakdown. A Billing History section lists past invoices and payments (admins only).

To upgrade: Settings → Plan & Usage → click Upgrade (admins).

planpricingpricecostsubscriptionupgradebillingpromaxbasicpowertrialfeaturestokensteam membersbudgetseatcouponstorageretentionrecommended plantrial usage

How to use

1. Go to Settings → Plan & Usage (all roles can open it).
2. View your current plan, token usage with reset countdown, burn rate and projection, and the by-feature breakdown; use a row's Manage link to adjust or turn off a costly feature.
3. Admins: click "Upgrade" to see plan options and compare features in a detailed comparison table.
4. Apply a coupon code for first-time discounts.
5. Purchase token top-up packs if you run out of AI tokens.
6. Manage payment methods and review past invoices in the Billing History section. On iOS, purchases are available in the web app.

Related features

• AI Token Top-ups
• Share Access (Share Wizard)
• Extensions / Marketplace

FAQ

• What plan am I on?
• How do I upgrade?
• Where can I see my billing?
• What's included in my trial?
• What are the plans?
• How much does Spun cost?
• What is the cheapest plan?
• Which plan is best for me?
• What features does Pro have?
• What is the difference between Pro and Max?
• Which Max size should I pick?
• Do extra team members cost money?
• Where is my billing history?
• Is there a free tier?
• How do I apply a coupon?
• Do I need to upgrade to unlock a feature?
• Which plan fits my trial usage?